Privacy Policy
Diamond Residential's Privacy Policy — how we collect, use, and protect your personal information when you use our website or schedule services.
Andrew — owner Answers the phone himself. - Fully insured
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- Answered 24/7
Takes about a minute. Andrew follows up within one business day — no pressure, no upsells.
Why choose us for Privacy Policy.
At Diamond Residential, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or schedule services — whether that's roof repairs, gutter cleaning, pressure washing, or any other service we provide across the Charlotte area.
Effective Date: April 9, 2026
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Information We Collect
We may collect the following types of information when you contact us, request a quote, or use our website:
Personal Information: Your name, email address, phone number, physical address, and payment details.
Service Information: Property details necessary to schedule and complete services such as house soft washing, gutter guard installation, roof replacements, or related work.
Technical Information: IP address, browser type, and data collected through cookies used for website analytics.
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How We Use Your Information
We use your information to schedule and deliver our services. We also use it to process payments, send invoices, and communicate with you about appointments, service updates, or occasional promotions. Your information also helps us improve our website and the overall experience of working with Diamond Residential.
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Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business — such as payment processors or scheduling tools — only to the extent necessary to perform those functions. Any third party we work with is required to keep your information secure and confidential.
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Cookies & Tracking
Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can adjust your browser settings to decline cookies, though some parts of the website may not function as intended if you do. We do not use cookies to collect personally identifiable information without your knowledge.
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Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. No method of data transmission over the internet is completely secure, but we use commercially standard practices to safeguard your information. We review our security practices regularly and update them as needed.
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Your Rights
You have the right to request access to the personal information we hold about you, and to request corrections or deletion of that data. To make a request, contact us directly by email at andrew@diamondresidential.co or by phone at (919) 600-1277. We will respond promptly and work with you to address your request.
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Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this policy periodically. Continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.
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Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out:
Email: andrew@diamondresidential.co Phone: (919) 600-1277 Address: Charlotte, NC
Whether you're a homeowner dealing with storm insurance restoration or scheduling routine exterior maintenance, we're here to help. Reach out today — we'd love to earn your business.
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Business Hours
Monday – Friday: 7:00 AM – 6:00 PM Saturday: 8:00 AM – 4:00 PM Sunday: 7:00 AM – 5:00 PM
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Website
Website designed and managed by Fordify Media.
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Also See
For our full data handling practices, you can also review our Privacy Policy.